Shipping & Returns

At Yi An Neng, we are committed to delivering your orders safely and on time to any location worldwide. Below is our shipping and returns policy.

Shipping Information

- **Shipping Methods**: We offer a range of shipping options, including sea freight, air freight, and express delivery (DHL, FedEx, UPS). The method will be determined based on your order size, location, and delivery timeline.

- **Shipping Costs**: Shipping costs are calculated based on the weight, dimensions, and destination of your order. A detailed quote will be provided during the checkout process.

- **Delivery Time**: Standard delivery times vary by region:

- Asia: 7-14 business days

- Europe & North America: 14-28 business days

- Other regions: 28-45 business days

- **Order Tracking**: Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.

# Returns & Refunds

- **Eligibility**: We accept returns of unused, unopened products within 30 days of delivery for a full refund or exchange. Customized or made-to-order products are not eligible for return.

- **Return Process**:

1. Contact our customer service team at [your contact email] to initiate a return request and obtain a Return Merchandise Authorization (RMA) number.

2. Pack the product securely in its original packaging and include the RMA number on the outside of the package.

3. Ship the product back to us using a trackable shipping method. The cost of return shipping is the responsibility of the customer.

- **Refunds**: Once we receive and inspect the returned product, we will process your refund to the original payment method within 7-10 business days.

If you have any questions about shipping or returns, please contact our customer support team at [your contact email].